Q: Will you make a handle using my knot?
A: In most situations, yes. Please contact us. We recommend that you do not drop ship a knot to us. Quality varies between manufactures and we cannot be responsible for the manufacturer shipping the correct knot.
Q: Will you sell me the handle only?
A: We will. However, due to the variance between knots and manufacturers all knots of the same size are not created equal. Fine adjustments may be required. If adjustments are made, it will be necessary to re-seal the knot pocket. Made by TOF will not guarantee that your knot will fit in the handle provided.
Q: I want to choose my knot type and loft. Do I need to order a custom brush?
A: No you don’t. This is what makes made by TOF different. We create unique and classic handles that our custom brush clients appreciate but we do not set the knots. This allows us to offer you a choice of the most popular knots we have available. Choose the handle and knot you like then we set the knot to your desired loft. These semi-custom brushes are available in our custom brushes section.
Q: What is your process for ordering a custom brush?
A: When you are ready to order a custom brush, just contact us through the website. We like the one-on-one touch this gives us with the client. At that time you can provide the basic specifications you are looking for. We will reply to your email if additional information is required. Upon receipt of your answers, we will provide detailed specifications and a proposal for your approval. Upon acceptance, your order will be placed in line and an approximate date of shipping will be given. After your brush has been crafted, we will send electronic pictures to you for approval. Upon final approval we will send a PayPal invoice.
Q: How long does it take to get a custom brush made?
A: Under normal circumstances we are able to ship your order within 1-2 months from the acceptance date.
Q: What is the price of one of your Custom Shaving Brushes?
A: For the most part, custom brushes will run in the same price range as a similar one we have listed. Naturally should you select a higher grade knot or material, prices will vary accordingly.
Q: When do I pay for my Custom Brush?
A: If your selection is from our stock items, we do not require prepayment. After your brush has been crafted, we will send electronic pictures to you for approval. Upon final approval we will send a PayPal invoice.
Q: Can you insert items like tokens, coins or small pins on the bottom of my brush?
A: Yes we can. However, do to potential lawsuits, we will not purchase a logo item for you. We will mount an item you send to us if the handle size allows. Typically most handles will accept a token up to 24mm in diameter. We suggest sending us a photo prior to placing your final order. Made by TOF does offer some uncirculated commemorative coins for mounting into your handle. Please contact us for availability.
Q: How are your packages shipped?
A: Shipping is included on all products. Most packages are shipped First Class USPS. Shipping in the Continental United States typically takes 1-5 days. PayPal and USPS do not provide reimbursement if their tracking shows the package delivered. Signature confirmation is highly recommended and protects both of us from most shipping issues. It can be added to any shipment for a small upcharge (see Store). Signature confirmation is automatically included for all packages valued over $100. I know it is an inconvenience sometimes so you may want to have it shipped to your work address.
Q: Can you ship using other carriers?
A: Yes, but please inquire prior to your order for an estimated fee.
Q: Do you ship internationally?
A: We do not ship animal hair brushes internationally. However, other items and synthetic brushes can be shipped Internationally. International packages will be shipped with USPS Priority International rates. Please contact us for this fee.
Q: Do you offer a guarantee?
A: We offer the following guarantees:
-All items made by TOF have a seven day satisfaction guarantee if returned in unused condition. Return postage is not included. Custom brushes may have exceptions.
– All vintage items have a seven day guarantee to be as described in the caption and photos. Return postage is not included.